FREQUENTLY ASKED QUESTIONS
ORDERING & PAYMENT
How do I place an order?
Simply browse our collection, select your items, and proceed through checkout. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, all transactions are processed through encrypted payment gateways. We never store your full payment details.
SHIPPING & DELIVERY
How long does shipping take?
Processing time: 1-3 business days
US Delivery: 3-7 business days
International: 7-21 business days (varies by country)
Do you offer international shipping?
Yes, we ship worldwide. Customs fees may apply depending on your country’s regulations.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships. Track your package directly on the carrier’s website.
PRODUCT INFORMATION
Where are your products made?
Our products are carefully crafted by skilled artisans worldwide, with an emphasis on ethical production practices.
How do I care for my items?
Each product includes specific care instructions. Generally, we recommend hand washing for ceramics and spot cleaning for textiles.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Some exclusions apply.
How do I initiate a return?
Visit our Returns Center to begin the process. You’ll need your order number and email address.
When will I get my refund?
Refunds are processed within 5 business days after we receive your return. Please allow additional time for your bank to process.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Can I modify my order after placing it?
We process orders quickly, so changes may not be possible. Contact us immediately if you need to modify your order.
Why is my discount code not working?
Some restrictions may apply. Check that your order meets the minimum requirements and the code hasn’t expired.
GIFTING & SPECIAL REQUESTS
Do you offer gift wrapping?
Yes, we offer premium gift wrapping options at checkout.
Can I include a gift message?
Absolutely! Add your personal message during checkout in the designated field.
Do you do custom orders?
We occasionally accept custom requests. Please contact us with details about your project.
SUSTAINABILITY
What are your sustainability practices?
We prioritize eco-friendly materials, minimize packaging waste, and partner with responsible manufacturers.
For additional assistance, please visit our Help Center.